Contact
We communicate in Kazakh, Russian and English. Below is the exact response procedure and every contact channel. If you’re not sure which direction covers your task, just say so in your message — routing inside the holding is handled by the main department, not by you. A separate form at the bottom of the page works for any request, in case none of the ready-made channels fit.
RESPONSE PROCEDURE
We reply on WhatsApp 09:00 to 19:00 on business days. Requests received outside business hours are answered by 10:00 on the next business day.
This site never uses the phrase “we’ll reply within one business day” — it guarantees nothing and in practice reads as “eventually.” The deadline above is an agreed procedure, not a rough guide, and it’s kept the same for a request worth a million and for a short question about a private order.
Contact channels
The main number handles every form on the site and works for any direction. The second number is an alternative channel on the contact page. Every channel leads to the same team — routing inside the holding doesn’t require you to hunt for the “right” contact.
What people contact us about — and where it goes
Every link below opens WhatsApp with the subject already filled in — the direction will see it right away, with nothing to repeat on your part. If your task touches two directions at once, supply and installation for example, mention that in the first line of the message — the main department will put together the right team under one contract.
| Question | Where |
|---|---|
| Tenders, procurement, participating in a lot | QBiX Tender → WhatsApp |
| Furniture, fit-out, kitchens | QBiX Mebel → WhatsApp |
| Installation, electrical, networks, air conditioning | QBiX Service → WhatsApp |
| Cleaning, dry cleaning, maintenance | QBiX Clean → WhatsApp |
| Website, app, development | QBiX Studio → WhatsApp |
| Vacancies | Application form on /careers/ |
Write to us
Geography
Republic of Kazakhstan, Astana. We work across the whole of Kazakhstan. We deliberately don’t publish an office address or directions on the site — every working question is handled remotely through the channels above, and a site visit for measurement or installation is arranged individually after the first request. For sites outside Astana, crew logistics are discussed at the costing stage, before the contract is signed.
Check us out beyond our own word
A presence across the rest of the internet is one of the things people use to judge how reliable a company is, and external confirmation is trusted more than what’s posted on a company’s own site. Below are channels that exist independently of qbix.kz and are updated regularly, not just once to launch the site.
Every direction’s site, including the already-live QBiX Studio, QBiX Menu and QBiX Build, runs its own communication and publishes its own case studies — these are separate, independently operating points of contact, not single-page sites built just to be a showcase on qbix.kz.