A contractor for business and public-sector customers
We work across the whole territory of the Republic of Kazakhstan and know the specifics of goszakup.gov.kz, omarket.kz and quasi-public sector platforms. On this page: payment terms, how the cost is worked out, paperwork, and an honest list of what we don’t do — before you even reach out. This isn’t a marketing page but a reference document: every point below can be checked and cited in an internal memo to your management.
We don’t need you to find five different contractors and reconcile them with each other. We win the tender to supply equipment, our engineers install it, we supply racks and furniture, clear construction debris after the work and configure the software. One contract, one person responsible, one acceptance certificate. Not a single conversation in the format of “that’s not our area of responsibility.”
In practice this removes a specific headache for a procurement officer: no need to run five separate contracts, five certificates and five points of contact, any of which could derail the overall schedule. If installation is delayed because of the furniture supplier — and with five different contractors it’s often impossible to find out who’s at fault — inside QBiX this is resolved through coordination between the directions of one holding, not correspondence between independent companies each with their own priorities.
The tender department coordinates the whole chain: it’s the one holding the overall site schedule and knowing which stage every direction is at, so the question “who needs to go to the site right now” gets resolved with one call inside the holding, not correspondence between independent companies. The customer doesn’t need to understand QBiX’s internal structure for this — one point of contact fixed in the contract is enough.
Payment terms
There is no prepayment. Payment follows the signing of the closing documents. We put this condition first because it removes the buyer’s main risk: paying and not receiving.
The remainder is paid in stages during the work and after handover. The prepayment covers buying materials and components for the specific order and is made after the contract is signed and the estimate is agreed — not before.
We can afford these terms because we’re confident in the result: 0% for the public sector and 40% for business is a risk we take on ourselves rather than shift onto the customer. For the buyer this means one thing — if something goes wrong, it’s not them who loses the money, it’s us.
Both terms are fixed in the contract in writing, not as a verbal agreement at a meeting — in the event of a dispute, the parties rely on the signed document, not on the negotiators’ memory or on a messenger chat.
How the cost is worked out
There’s no fixed price list on the main site — sites and volumes vary too much for a single figure to be honest. But the method is fully disclosed: what’s included in the cost, what affects it, and from what volume we take on a task at all.
The cost for each direction includes materials or goods, the crew’s labour and logistics; non-standard site access and work outside business hours are billed separately. There’s no rigidly fixed minimum order volume — it’s discussed at the costing stage: QBiX Mebel and QBiX Clean take on small private orders too, while QBiX Service and QBiX Tender usually work from a certain site volume upward. The estimate is costed from a measurement (for installation and furniture) or a specification (for supply and tenders); preparing the costing takes one to five business days depending on complexity. If the scope changes during the work, we recost the estimate and agree the difference before continuing, not after the fact in the certificate.
| Factor | How it affects the price |
|---|---|
| Order volume | The larger the volume, the lower the unit cost of the work or supply |
| Delivery deadline | Tight deadlines and work outside business hours increase the cost |
| Region | Crews travelling outside Astana factor in logistics and accommodation |
| Materials and components | The material grade and its availability at the supplier’s warehouse directly affect the estimate |
| Site access complexity | Restricted access, working at height or on a secured site increase labour costs |
| Work outside business hours | Night and weekend work is billed separately under the standard schedule |
| Task complexity | A site closed by several directions at once usually comes out cheaper than the sum of separate contracts, thanks to shared logistics |
| Repeat orders | For customers with regular contracts, costing is faster thanks to parameters already agreed previously |
The costing is prepared by the same engineer who later runs the site, not a separate sales manager — so the estimate has no line items added “just in case” and no charges that only surface during delivery. If, after the measurement visit, it turns out the task is more complex than the original description, the new amount is agreed in a separate letter before the contract is signed, not entered after the fact in the completed-works certificate.
For complex sites involving several directions, the estimate is put together as a single document broken down by type of work — the customer sees the cost of supply, installation and cleaning as separate lines but signs one contract and gets one final invoice.
What we never do
We state our limits before the contract, not after — it’s the only way to make sure the buyer isn’t left with a surprise once it’s signed. The list is approved by the holding’s management and is the same across every direction — none of them makes exceptions for a particular order.
- We never quote a price "by eye" over the phone. For sites we come out to measure; for supplies we cost against the specification.
- We never work on 100% prepayment in any direction.
- We never take on a deadline we already know we can't meet. If the volume doesn't fit your deadline, we say so before the contract, not after.
- We never start work without a signed contract and an agreed estimate.
- We never hand a site to a subcontractor without your knowledge.
- We never take on work that requires permits or clearances we don't hold.
- We never compete on being the cheapest. An underpriced quote in this market is always paid back through materials or rework.
The list is closed: if a limitation isn’t on it, it doesn’t exist. But the reverse rule holds just as strictly — if a circumstance not described in the contract and estimate comes up during delivery, it’s discussed in a separate letter before work continues, rather than defaulting to whoever it favours.
Paperwork
| Stage | Document |
|---|---|
| Before work begins | Commercial proposal, contract, estimate, specification |
| During the work | Stage-by-stage photo report, interim certificates for long-running work |
| On completion | Checklist-based acceptance certificate, completion certificate (AVR), e-invoice (ESF) via the ESF portal |
| After handover | Video report on the site, warranty obligations |
Every document is created at the stage it belongs to, not after the fact before handover: the specification appears before the material is ordered, not after it’s already been delivered to the site. Interim certificates on long-running contracts let the customer’s accounting team close periods stage by stage, without waiting for the whole site to be completed. The completion certificate and e-invoice are processed through the ESF portal across every direction without exception — a single format that simplifies reconciliation for a customer’s accounting team working with several contractors at once.
Full compliance with the tax and labour legislation of the Republic of Kazakhstan, official employment of staff across every direction. This also applies to crews brought in for a specific site: proof of employment can be provided to the customer on request as part of the document package for a site with special personnel-clearance requirements.
How we take part in procurement
The tender department runs procurement from the first look at a lot to the last closing document — regardless of which direction ends up delivering the contract. Below are the five steps of this process, in order.
- 01
Monitoring lots
We track current procurement on goszakup.gov.kz, omarket.kz and quasi-public sector platforms matching the holding’s profile — furniture, installation, cleaning, IT.
- 02
Costing and submission
We prepare the costing and technical documentation and submit the bid within the deadlines set by the procurement procedure.
- 03
Signing the contract
We draw up the contract on the terms fixed in the procurement documentation, with no additional after-the-fact approvals.
- 04
Delivery
The relevant direction delivers the contract under the supervision of an engineer-coordinator, who reports to the tender department on every stage.
- 05
Closing the documents
The acceptance certificate, completion certificate (AVR) and e-invoice (ESF) via the ESF portal — the whole package is put together by the tender department, not by the relevant direction on its own.
We also work separately with direct requests from customers who ask to arrange a single-source procurement or one through omarket.kz — without waiting for an open procedure to be announced. In that case steps 1 and 2 swap places: the composition of the lot and the costing are discussed first, and only then is the procurement procedure itself set up on the platform.
Geography
We work across the whole territory of the Republic of Kazakhstan. The base region is Astana, and crews travel to the regions for a specific site. Travel outside the base region is built into the estimate as a separate line during costing, so the final cost doesn’t change once the site has already been agreed.
For sites outside Astana, crew composition and deadlines are agreed separately with logistics in mind — this applies to installation, furniture supply and cleaning alike. Terms for a specific region can be clarified at the costing stage, before the contract is signed. The work format is the same regardless of whether the site is in Astana or a regional centre: the same contract, the same estimate, the same checklist-based acceptance — the only difference is the logistics line.
Capacity and reach
The key question for a buyer when choosing a contractor is whether we can handle their volume and meet their deadlines. We answer with what’s already confirmed and checkable, not general phrases about reliability.
Furniture manufacturing is in-house, with no subcontracting of production: material cutting, assembly and final fitting all happen at one facility under the control of one direction, so there are never discrepancies between the agreed specification and what actually gets delivered to the site. The manufacturing schedule is synchronised with installation work on site when several directions are involved at once.
When several sites are in progress at once, each one has its own dedicated engineer-coordinator — the workload is spread across sites rather than resting on one person, and the crew for a specific site is put together for the task, not assembled on a leftover basis from whoever happens to be free at the moment.
We’ll publish the exact number of sites we can run at once and the crew mobilisation time from the moment a contract is signed once we’ve agreed the current figures with the holding’s operations department — this section will be updated without changing the page address.
Experience by site type
A portfolio with photos and client names lives on the directions’ own sites, not on the holding’s corporate site: that’s how customers themselves prefer to handle confidentiality, and we follow that rule. Here are the types of sites QBiX directions have already worked on, for comparison with your task at the contractor-selection stage.
- Office space and business centres. From furnishing a single office to a turnkey floor handover — with network installation, air conditioning and final cleaning.
- Public institutions. Furniture and retail-equipment fit-out, installation and cleaning work under a contract with a fixed schedule.
- Retail outlets. Retail fixtures, electrical installation and regular maintenance on a schedule, not one-off visits on call.
- Production facilities. Electrical installation, low-current networks and structured cabling, equipment maintenance under contract.
- Apartments and private sites. Custom kitchens, built-in furniture, post-renovation cleaning — under the same procedure as a corporate contract.
Most sites are closed by several directions at once: for example, network installation and furniture supply on one floor of a business centre run in parallel, because both directions are coordinated by the same tender department and work to a shared site schedule rather than two independent deadlines that later have to be reconciled by hand.
We’ll publish area ranges and the exact scope of work for each site type as a separate table once the data has been checked with the relevant directions — a buyer needs this as proof of comparable experience to attach to a procurement justification.
Warranty obligations
For us, a warranty isn’t fine print at the end of the contract — it’s a separate section with a clear mechanism for every step. Here’s what we put in writing for every site we hand over, regardless of the contract amount.
The QBiX logo on a site means the work was done in earnest — and the warranty obligations work as a continuation of that responsibility after the certificate is signed, not something that ends along with it.
- What’s covered. Defects in installation, assembly and materials that arose through no fault of the customer, within the warranty period for the specific direction.
- What’s not covered. Damage from breaching operating conditions, natural wear, and interference with the result of the work by third parties.
- What we do when a defect is found. We go to the site, log the defect in a certificate and fix it within an agreed deadline at our own expense — with no repeat invoice for work already accepted and paid for.
- How to report a defect. Via WhatsApp or e-mail from the contact section, referencing the contract number and the acceptance certificate — the report is logged by the same engineer-coordinator who ran the site and knows it without needing further explanation from you.
We’ll publish exact warranty periods for each direction — furniture, installation, cleaning, development — once the procedure is approved by the holding’s management. Until the periods are confirmed, this section stays on the page with this note rather than being removed: the mechanism for reporting a defect already works, regardless of the exact warranty length.
Get in touch before the procedure is announced
You can reach out to us in advance — before a procurement is announced — and get a costing, a technical description for the documentation, or advice on the composition of the lot. Almost no one offers this, and buyers are looking for it.
This is especially useful while the lot is still being put together: we can suggest which items are worth combining into one lot so a single contractor can cover them, and which technical specifications are worth clarifying so you don’t get bids from suppliers who, in practice, can’t deliver the work. A response to this kind of preliminary request doesn’t commit the customer to anything.
Get advice on a lotObjections and answers
We’ve gathered the questions procurement officers and supply specialists ask most often before signing a contract. If your question isn’t answered here, ask it directly — the form and WhatsApp are at the end of the page.
Who is responsible if the work is carried out by one direction but the contract is with the holding?
QBiX bears responsibility as the party to the contract. Inside the holding the task is carried out by the relevant direction, but the company as a whole answers to the customer — that is the whole point of a single brand and a single acceptance certificate. Claims, warranty cases and correspondence about the site go through the same contact the request started with, regardless of how many directions are involved in delivery.
What happens if a deadline is missed?
The deadline is fixed in the contract and the work order before work begins, so any deviation is visible at every stage, not only at the end. Since 2020 we have a zero-miss record across all directions — the deadline control process is built precisely to keep that number at zero.
Do you work in the regions or only in Astana?
We work across the whole territory of the Republic of Kazakhstan. The base region is Astana, crews travel to the regions for a specific site, and travel logistics and crew accommodation are built into the estimate as a separate line before the contract is signed.
Can you act as a single-source supplier for a procurement?
Yes, we regularly work in this format on goszakup.gov.kz and omarket.kz. The QBiX Tender direction runs the procurement from the estimate to the closing documents and can join at the stage the lot is being put together, if the customer reaches out in advance.
How do you confirm crew qualifications?
Site work is done by foremen and craftsmen with a decade of hands-on experience in their field. Qualifications are confirmed by the history of completed work and by the video reports on each site, which are published openly.
What documents will our accounting department receive?
A commercial proposal, contract, estimate and specification before work begins; an acceptance certificate, a certificate of completed works (AVR) and an e-invoice (ESF) through the ESF information system portal on completion. Full compliance with the tax and labour legislation of the Republic of Kazakhstan.
Do you work with the quasi-public sector?
Yes, the quasi-public sector is one of QBiX Tender’s regular fields of work, alongside procurement on goszakup.gov.kz. The specifics of paperwork and supplier requirements in this segment differ from classic public procurement, and the tender direction runs both formats in parallel.
Do you have experience working on omarket.kz?
Yes, we regularly work on omarket.kz — from one-off lots to single-source procurement. The platform’s format implies a faster deal cycle than a classic tender procedure, and our estimate process is tuned to those timelines.
Can we get an estimate before signing a contract?
Yes. You can reach out in advance — before a procurement procedure is announced — and get a costing, a technical description for the documentation, or a consultation on how to put together the lot.
Send us the brief — we’ll come back with a costing
We reply on WhatsApp within 15 minutes, 09:00 to 19:00 on business days. Requests received outside business hours are answered by 10:00 on the next business day.